Latest update and sleep stages

[Dragon214]

I just update the iOS app before bed last night and this morning no sleep stages were recorded.  I've only had the charge 2 for about two weeks and it had been working fine but this morning it looked different and says no sleep stages. Anyone else notice this after latest update?

[SteveH · Accepted solution]

Fitbit suggest there are a few reasons this can happen:

"WHY DON'T I SEE SLEEP STAGES TODAY?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your tracker higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your tracker to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your tracker’s battery is critically low."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

[GraVedragon]

My iOS app is taking a long time to sync post update. It is not recording sleep data at all. I use the charge HR. 

[Dragon214]

Thanks, 

I'll bet it was a little too loose.  I had it off while watching tv so I could charge it, then put it back on right before bed after updating the app to the new version. I likely didn't adjust it very well since I didn't walk around at all after putting it on. And it did work again fine the next night.

[LandShark216]

The same thing is happening for me. Sleep stages had been working for nearly a month, stopped functioning after the update (two nights now). None of the suggestions in the "solution" apply to me (wearing the unit as suggested, unit is charged, etc). Disappointed.

[AnneSylvia]

Since the latest update my sleep option is not recognizing when I truly wake up. Example, I woke up at 5:00am and started checking my emails and the weather. About 40 minutes later I clicked onto my Fitbit to check my sleep patterns, like I’ve been doing for over a year, and it said the correct I went to sleep but it said I woke up at 5:37am. That’s just the time I sync it while checking my sleep status. I woke up about 5 am. That’s almost a 40 difference.   If this is not accurate anymore it is useless to me.