01-07-2016 15:37
01-07-2016 15:37
Answered! Go to the Best Answer.
01-09-2016 06:55
01-09-2016 06:55
Thanks for getting back to me @Kaylyn1441! Hmmm well to be honest with you I don't believe that your Flex is already paired with another account. I believe there is an issue with the tracker itself, that is why I suggest you to contact Fitbit Support, they will look into this and offer the best solution for you.
Let me know how it goes. Have a great weekend.
01-08-2016 07:16
01-08-2016 07:16
Hi @Kaylyn1441, welcome to the Community! Let me give you a hand on this, OK first of all, I would like you to make sure you have set it up your tracker, if so, I suggest you to take a look of this article "I can't sync my tracker" which has instructions that I'm pretty sure will help you out to sync your Flex.
I hope this works. Let me know if you have additional questions.
01-08-2016 07:40
01-08-2016 07:40
01-09-2016 06:55
01-09-2016 06:55
Thanks for getting back to me @Kaylyn1441! Hmmm well to be honest with you I don't believe that your Flex is already paired with another account. I believe there is an issue with the tracker itself, that is why I suggest you to contact Fitbit Support, they will look into this and offer the best solution for you.
Let me know how it goes. Have a great weekend.
04-27-2017 12:40
04-27-2017 12:40
Flex 2 was working till I changed phones
now haven't got steps
04-28-2017 10:24
04-28-2017 10:24
Hi @Dolly265, it is great to see new members around the Community! 🙂 Could you please tell me what is the phone that you are currently using with your Flex 2? Is it a compatible device? Is your Flex 2 counting your steps but not syncing, right? I know there are many questions, but I need that information in order to help you out. hehe
I'll be around!
04-28-2017 13:34
04-28-2017 13:34
04-28-2017 13:34
04-28-2017 13:34