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Live step count no longer?

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‎02-26-2023 04:54

‎02-26-2023 04:54

Starting recently my iphone/Fitbit app no longer updates steps live. I now have to click sync or drag down from the top of the app, often twice to get it to download the steps

 

Anyone know if there’s a fix for this?

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4 REPLIES 4

‎02-26-2023 05:16 - edited ‎02-26-2023 05:18

‎02-26-2023 05:16 - edited ‎02-26-2023 05:18

Hello @AntH83 and welcome to the Community.  Can you please clarify your Fitbit app version?  Tap on your profile picture, then scroll down to Help & Support.  Fitbit released announced the release of v 3.76.  I still have v 3.75, so I'm not experiencing it (yet).  A different user posted the same issue, but it resolved on its own.

 

I'm also moving your post to the iOS app forum, a better fit.  Most of the time, problems like this are specific to your phone type.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-26-2023 05:20

In response to LZeeW

‎02-26-2023 05:20

Hi,

I have v3.75 which I downloaded last week, that’s when the change happened. 3.76 isn’t available from what I can see

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‎02-26-2023 09:03

In response to AntH83

‎02-26-2023 09:03

@AntH83  I have v3.75.  I can't say when I got it, but it isn't "brand new" to me.  Please try deleting, then redownloading the app and see if it helps.  My live steps work fine on my iPhone 13, iOS 16.3.1.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-26-2023 09:44

In response to LZeeW

‎02-26-2023 09:44

That’s done the trick, reinstalled, got the new software update and everything seems back to normal. Thanks so much! 🙂

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