Logging exercise screen looks jumbled

[alexac1]

Anytime I log an exercise such as biking or rowing machine, the app interface looks so jumbled and messed up to where I can’t even enter in the proper details, specifically the distance.

Moderator Edit: Clarified subject

[alexac1]

 

[LizzyFitbit]

Hi @alexac1. Welcome. It's great to see a new face in the forums.

Thanks for bringing this to my attention as well for the screenshot provided. I'm sorry that the options to enter your distance aren't shown correctly and let's work on this together. To further investigate, please confirm the model and OS/software version of your phone.

In the meantime, please give a try to the following steps:

1. Log out from the Fitbit app on your phone.

2. Check if the Fitbit app is updated.

3. Force quit the Fitbit app and reboot your phone.

4. Open the Fitbit app and log back in to your Fitbit account.

5. Tap the Exercise tile and try logging your activities one more time.

I look forward to your response.

[LZeeW]

@LizzyFitbit   @alexac1 isn't the first user to report this problem.  Other users have reported it for weeks.

[alexac1]

Hey there! I have an iPhone X and it’s on the iOS 14.2 software.

Thanks! Will try the other options and see if the problem persists.

[LizzyFitbit]

Hi @alexac1, I hope you're doing well. @LZeeW. It's great to have you around and thanks for the heads up.

@alexac1, thanks for replying back with the requested information and for willing to try the suggestions from my post. I went ahead and forwarded your posts to our team so they can further investigate what may be occurring. In the meantime, be sure to keep the Fitbit app updated to ensure you receive the quickest resolution.

I'll be around if you have another question.