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‎01-12-2016 22:29

‎01-12-2016 22:29

Hi my Fitbit has stopped registering steps on the app. It still records it on my Fitbit and the challenges but keeps saying "looking" when I check my fault steps?? Any ideas
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‎01-13-2016 03:06

‎01-13-2016 03:06

Welcome to the Forums @Kellyf3010! It sounds like your tracker is not syncing with the Fitbit app. I recommend following these suggestions to bring it back to sync. If the issue persists, try setting it up as a new device. I'd also make sure that there's no any other bluetooth device that may be creating interference with the syncing process.

 

I hope this helps. Let me know the outcome.

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4 REPLIES 4

‎01-13-2016 03:06

‎01-13-2016 03:06

Welcome to the Forums @Kellyf3010! It sounds like your tracker is not syncing with the Fitbit app. I recommend following these suggestions to bring it back to sync. If the issue persists, try setting it up as a new device. I'd also make sure that there's no any other bluetooth device that may be creating interference with the syncing process.

 

I hope this helps. Let me know the outcome.

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‎01-13-2016 09:53

‎01-13-2016 09:53

Thank you. I ended up turning my Bluetooth off and restarting my phone. Seems to be working now. X
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‎01-13-2016 10:08

In response to Kellyf3010

‎01-13-2016 10:08

Good to know it's working now @Kellyf3010! Feel free to keep participating and asking in the Fitbit Forums.

 

Catch you later!

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‎02-12-2017 19:55

In response to SunsetRunner

‎02-12-2017 19:55

I downloaded my Fitbit app on my new iPhone 6 and it wasn't syncing it kept saying looking I played with it since Friday finally got it working today from someone saying on here to make sure it wasn't connecting with another device with Bluetooth well I didn't know that so I **ahem** off Bluetooth off in my old phone and it worked thanks so much...

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