Loosing water count

[Qvix59]

Hi my IOS app keeps losing count of my water tracking. I can see the entries there on the detail page, but not showing on summary (multiple day) or tile. I've tried adding amount manually and using preset drink sizes. No difference. Any ideas?

[MarreFitbit]

It's nice to see you around the Community @Qvix59 ! Hmmm...very strange let me say, it's the first time I heard something like this. 

Anyways, please try the following steps:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

After doing this, test your app to see if you keep losing water count. 

Have a good one! 

[Qvix59]

Thanks for the advice. Did all these steps. Still having the same problem. I did take some screen shots but can't see how to post here

[SunsetRunner]

@Qvix59 thank you for trying @MarreFitbit's advice. Can you please send over the screenshots you took they might help us solve this situation.  to send them you just need to click on the image icon when replying to a comment. 

After that you will only have to "choose the image" and the image selected will be inserted in your response. 

I look forward to your reply! Cheers!

[Qvix59]

Thanks Sebastien (side note - the menus don't appear on mobile site when replying...)

please find attached the images.

As you can see, I had logged 2500 ml of water this day.  the dashboard shows 1500ml, the graph shows 1500ml, whilt the data beneatht he graph shows 2250ml, and the log counts 1500ml, but the total entered asdds up to 2500ml.

[SunsetRunner]

@Qvix59 thank you for the screenshots  I had not yet tried posting from my phone to the Community I appreciate the heads up on the options. 

There was an update for the Fitbit App released on the second half of August that is supposed to have helped solve this kinds of bugs. It would be the App version 2.26 for iOS, is this the version you have? Otherwise the update might help. 

Let me know and we will look what the issue is.