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Lose steps with iOS app updates

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‎08-10-2021 18:03 - last edited on ‎08-11-2021 14:24 by

‎08-10-2021 18:03 - last edited on ‎08-11-2021 14:24 by

IOS app updates occasionally seem to lose your Fitbit device and you lose all steps since the last time you used the app. This is my third one that this has happened. If you haven’t opened the app in a while and one of these updates happens you can lose a month or more of your steps. 

 

 

Moderator edit: subject for clarity 

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‎08-11-2021 14:22 - edited ‎08-11-2021 14:24

‎08-11-2021 14:22 - edited ‎08-11-2021 14:24

Welcome to the Fitbit Community, @MissStep.

 

Thanks for the details shared in your post, I understand your concern and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. To avoid this from happening again, I recommend syncing your device at least once a day. For more information about syncing your tracker, see How do Fitbit devices sync their data?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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