help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lose steps with iOS app updates

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2021 18:03 - last edited on ‎08-11-2021 14:24 by

‎08-10-2021 18:03 - last edited on ‎08-11-2021 14:24 by

IOS app updates occasionally seem to lose your Fitbit device and you lose all steps since the last time you used the app. This is my third one that this has happened. If you haven’t opened the app in a while and one of these updates happens you can lose a month or more of your steps. 

 

 

Moderator edit: subject for clarity 

Best Answer
1 REPLY 1

‎08-11-2021 14:22 - edited ‎08-11-2021 14:24

‎08-11-2021 14:22 - edited ‎08-11-2021 14:24

Welcome to the Fitbit Community, @MissStep.

 

Thanks for the details shared in your post, I understand your concern and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. To avoid this from happening again, I recommend syncing your device at least once a day. For more information about syncing your tracker, see How do Fitbit devices sync their data?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes