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Losing steps after syncing my tracker.

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‎03-04-2018 14:47 - last edited on ‎03-06-2018 05:42 by Moderator Alum

‎03-04-2018 14:47 - last edited on ‎03-06-2018 05:42 by Moderator Alum

My HR Fitbit seems to lose steps sometimes when I sync it . This is very discouraging when you are trying to up your step count with everyone ! 😬 Help ! 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎03-05-2018 04:08

‎03-05-2018 04:08

Hi, @Craftygirl17, are you manually logging any activities / exercises?  If so, it will overwrite any data that your Fitbit detects during the same time period.  If this is causing you to lose steps, deleting your manual activity log will restore your steps.

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-05-2018 06:57

In response to Julia_G

‎03-05-2018 06:57

Thanks Julia , I will try your idea and hope that's what it is . Karen

Sent from my iPhone
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‎03-05-2018 11:55

In response to Craftygirl17

‎03-05-2018 11:55

@Craftygirl17, did you have any manual activities logged?  If so, did you try deleting them and checking your step count?

Sense, Charge 5, Inspire 2; iOS and Android

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