03-01-2018
11:19
- last edited on
03-03-2018
11:00
by
MarcoGFitbit
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03-01-2018
11:19
- last edited on
03-03-2018
11:00
by
MarcoGFitbit
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I wanted to check my "Notifications" settings for my Charge 2 and was met with a pop-up stating that my Bluetooth wasn't set up. Well of course it is. In my list of Bluetooth devices on my iPhone 7, the Charge 2 is showing as "Connected." Also, my Charge 2 syncs regularly throughout the day just fine.
- Why can't I access these "Notifications" settings?
- Why does the app think I'm not connected?
- How do I correct this?
Here are the screenshots I'm referencing. It initially tells me I'm not paired. Then when I select "Set Up," the icon just spins for several minutes followed by the failure stating that "Notifications" and "All-Day Sync" are disabled.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.

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03-03-2018 10:59
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03-03-2018 10:59
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Hello @PigletRider, I hope you're doing well, it's always nice to see you around.
Thanks for bringing this to my attention. At this moment I would like to ask you to reset Notifications through the Fitbit app to check if this gets corrected.
To reset Notifications:
- Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Restart your phone (once again if you have already)
- Open the Fitbit app and tap on Account > Charge 2 > Notifications.
- Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on Set Up.
I hope this can be helpful, give it a try and let me know the outcome!
03-03-2018 10:59
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03-03-2018 10:59
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Hello @PigletRider, I hope you're doing well, it's always nice to see you around.
Thanks for bringing this to my attention. At this moment I would like to ask you to reset Notifications through the Fitbit app to check if this gets corrected.
To reset Notifications:
- Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Restart your phone (once again if you have already)
- Open the Fitbit app and tap on Account > Charge 2 > Notifications.
- Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on Set Up.
I hope this can be helpful, give it a try and let me know the outcome!
03-05-2018 18:48
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03-05-2018 18:48
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Thanks. I had already tried a variation of this and got it working. I actually had to make sure I went to the notification option before the device re-paired again with my iPhone. When I hit this window, as you said, I was prompted to pair again via this option and it worked.

03-06-2018 03:36
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03-06-2018 03:36
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Hello @PigletRider, I hope you're doing well, thanks for letting me know your issue has now been resolved, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

