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Losing steps when syncing 2 devices.

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‎10-10-2018 16:15 - last edited on ‎10-11-2018 05:17 by Moderator Alum

‎10-10-2018 16:15 - last edited on ‎10-11-2018 05:17 by Moderator Alum

I use my Fitbit Flex for work and my Charge 2 at home and when I sync my work Fitbit to my home Fitbit I loose steps. Like if I do 6,000 some odd steps at work and sync before I go home then sync it with my charge 2 it drops to 2,000 some odd steps. Help or any suggestions would be much appreciated. 

 

Moderator Edit: Clarified Subject.

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‎10-11-2018 05:20

‎10-11-2018 05:20

Hello @Al788925, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate your participation in the Forums and for having shared this situation with us. At this moment I would like to suggest you to sync your Flex 2 once you get home and verify that your steps have recorded correctly. Then, check your Charge 2 to see if the step count in your account is the same here. If you're still losing steps, I would like to recommend you to swap your trackers and use your Charge 2 at work and syncing normally before you leave work. Then, check if the steps keep disappearing. If they are, please let me know so I can determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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