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Lost Bluetooth connection since the update

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‎05-15-2020 17:35 - last edited on ‎05-17-2020 16:26 by

‎05-15-2020 17:35 - last edited on ‎05-17-2020 16:26 by

As soon as I updated my Fitbit, I lost my Bluetooth connection and can’t get it back

 

 

Moderator edit: subject for clarity

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‎05-17-2020 16:25

‎05-17-2020 16:25

Welcome to the Fitbit Community, @Darned. I am sorry for the delayed response.

 

I am sorry to hear you lost your Bluetooth connection after updating your Fitbit. Thanks for trying to resolve this and I am here to help. I recommend trying the following:

 

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

 

You can find the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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