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Lost Steps from iPhone

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‎05-23-2017 11:21

‎05-23-2017 11:21

Yesterday, I left my Fitbit at home, so I used my iPhone during the day for steps.  Once I synced my Charge 2 in the afternoon, my steps from the rest of the day were gone.  Any suggestions?  I restarted my phone and logged out/logged back into the app.  Thanks!

Best Answer
2 REPLIES 2

‎05-23-2017 12:09

‎05-23-2017 12:09

Awesome troubleshooting

 

Can you verify that the timezone is correct in the profile settings?

 

Go to: https://www.fitbit.com/user/profile/edit

 

* Scroll down to 'Timezone - Time'.

 

If the timezone is incorrect, change to the correct timezone, click the save button. After the next sync (or by force syncing the tracker by right clicking the fitbit connect icon in the system tray of the computer and selecting 'sync now', the correct timezone has to be used by the tracker.

 

In case the timezone is correct, try to change to another timezone, click save and perform a force sync with the fitbit connect software, afterwards change to the correct time zone, click save and perform another sync.

 

 

 

Best Answer
0 Votes

‎05-23-2017 12:35

In response to SunsetRunner

‎05-23-2017 12:35

Timezone is correct.  I changed it and changed it back like suggested, but it didn't fix the problem.

Best Answer