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Can't set up tracker on a new Phone

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‎05-23-2017 10:25 - last edited on ‎05-24-2017 13:18 by Moderator Alum

‎05-23-2017 10:25 - last edited on ‎05-24-2017 13:18 by Moderator Alum

A friend has changed his phone,deleted app on old phone but will not allow him to setup app on new phone

"unable to continue as email add etc is already in use"

ManyThanks

 

Moderator edit: Clarified subject

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2 REPLIES 2

‎05-23-2017 11:24

‎05-23-2017 11:24

Hi, @Bedlington! It sounds as if your friend is trying to set up a new account, rather than log into his old account. He should be able to just log in with the email address and password when he created his account initially.

MakMak | Community Council

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‎05-23-2017 13:51

In response to MakMak

‎05-23-2017 13:51

Thanku so much I will pass that on
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