Lost history data

[Mbrian]

Same as all the rest apple update to iOS 11 cause the reset of Fitbit resulting in loss of history data.

great, you sign a declaration that the data that is amassed on all of us individuals, sent to America where it can be evaluated and used to create profit for someone, but reset your Fitbit and you loss that data.

its a bit of a one way street this. The data is supposed to be of use to all parties not just for the one.

if anyone knows how to retrieve historical data please share.

[MarcoGFitbit]

Hello @Mbrian, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you logged in to the app recently after updating it or after being logged out? Is it possible you have a different Fitbit account registered to a different email address? We have received reports from people who have not been able to see their past data history but they have logged in with a different email which might be your case as well as all the information gets stored in our servers and none of the information here is deleted. 

Please try to log in with another email address you might have and let me know if you're able to see the previous data you're not able to see right now. 

Thanks for your patience, if there's anything else I can do for you please feel free to reply. 

[mbro1]

Similar problem. After update the Fitbit app no longer saw my charge 2. When I added it my historical data was gone!

[Mbrian]

I think once gone I’d gone but it was update that did it to iOS 11

bloody updates 

😞