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Lost my steps on Versa after syncing.

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‎06-06-2018 13:57 - last edited on ‎06-07-2018 12:23 by Moderator Alum

‎06-06-2018 13:57 - last edited on ‎06-07-2018 12:23 by Moderator Alum

My Versa has lost 7,000 steps after syncing with phone. Has been sunk several times today so not first time or anything. Alerts earlier to say well over my target. Help

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎06-06-2018 13:59

‎06-06-2018 13:59

@Lollipop78 Do you have any other Fitbit devices set up on the account or MobileTrack?

 

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‎06-06-2018 14:10

In response to Gufi

‎06-06-2018 14:10

Hi thanks I have fixed it. Strangely it recorded my walk as a bike run, I over rode it to state walk and took my footsteps off.
Weird as doesn’t count steps on bike!! Anyway revered it back to bike and footsteps reappeared. Thanks though.
Sent from my iPhone
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‎06-07-2018 12:24

In response to Lollipop78

‎06-07-2018 12:24

Hello @Lollipop78, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you as well @Gufi, thanks for your insight about this situation. Smiley Happy

 

@Lollipop78, I really appreciate you have come back and let us know your issue got resolved after reverting back your activity as "biking", I'm really glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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