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Lost steps after the update

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‎01-07-2016 14:31 - last edited on ‎01-08-2016 10:57 by Moderator Alum

‎01-07-2016 14:31 - last edited on ‎01-08-2016 10:57 by Moderator Alum

I went for a run today, got home and tracker said 13200 steps, I updated the app and my tracker went to 6100. I have also had my calories changed to 8400 and my activity has changed too, please help, not impressed as I have only had this 2 weeks !

 

Moderator edit: updated subject for clarity 

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‎01-08-2016 10:44

‎01-08-2016 10:44

Welcome to the Fitbit Community @SunsetRunner! It's great to have you here! 

Allow me to help, I recommend you doing the restart this will refresh the internal logs of your tracker and will help to keep your Charge HR tracking accurately. 

 

Hope it helps, let me know how it goes! 

Magin | Community Moderator, Fitbit

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