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Lost steps, sleep and HR on app

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‎09-01-2020 17:08 - last edited on ‎09-02-2020 18:36 by

‎09-01-2020 17:08 - last edited on ‎09-02-2020 18:36 by

Help! My Fitbit app has suddenly stopped displaying steps, sleep and heart rate!! It’s now showing calories where the steps were. I’ve tried to edit the tiles but it’s not giving me an option to add these back on - they’ve just disappeared 😩

 

 

Moderator edit: subject for clarity 

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‎09-02-2020 18:34 - edited ‎09-02-2020 18:35

‎09-02-2020 18:34 - edited ‎09-02-2020 18:35

Welcome to the Fitbit Community, @TMac72.

 

I am sorry to hear your Fitbit app stopped displaying steps, sleep and heart rate. Thanks for trying to resolve this, I understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

You can find more information about the Fitbit app at How do I use the Fitbit app?

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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