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Luxe steps keep going back down after syncing

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Just bought my Luxe today - I notice my step count going up on the tracker, but every time I go into the app and the tracker syncs, the step count defaults back down to 1,249. Both the tracker and the app show the step count back down to 1,249. The tracker is up to date, I’ve restarted it several times, and I’ve force quit the app several times. Thanks!

 

 

Moderator edit: subject for clarity 

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Welcome to the Fitbit Community, @n_decleene.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

 

  1. Log out from the Fitbit app: tap your profile picture, scroll and tap log out. 
  2. Reboot your phone.
  3. Open the Fitbit app and manually sync your device: How do I manually sync my tracker or watch? 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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How did you fix this?! My new luxe is doing this. Everytime I sync it goes back to the amount of steps I had when I switched over from my old versa to the new luxe 6 hours ago. Very frustrating!

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