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Luxe won't receive notifications from iPhone 13

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‎05-18-2023 07:43 - last edited on ‎05-19-2023 07:15 by Fitbit Moderator

‎05-18-2023 07:43 - last edited on ‎05-19-2023 07:15 by Fitbit Moderator

I’ve had a Fitbit and android for years! I just switched to iPhone 13 and I don’t get any notifications on my luxe. And no apps appear on my “app notification” drop down list on my Fitbit app. I have done EVERYTHING. Are the two not compatible with each other?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎05-19-2023 07:21 - edited ‎05-25-2023 16:56

‎05-19-2023 07:21 - edited ‎05-25-2023 16:56

Welcome to the community forums, @Shawna28.

Thanks for the details and your efforts. This is odd as your Luxe should be able to receive any notification that arrives on your iPhone. I understand you've tried some steps, but could you confirm if you followed the troubleshooting described here? Please note with iOS devices the Show Previews must be set as Always or When Unlocked and the Notification Center On.

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0 Votes

‎05-22-2023 12:09

In response to LizzyFitbit

‎05-22-2023 12:09

Hi, 

thank you for responding but yes. I get calls but no texts. And on my “app notification” drop down bar, only FaceTime and Snapchat appear but I don’t receive those notifications either. 

Best Answer

‎05-25-2023 17:00

In response to Shawna28

‎05-25-2023 17:00

Hi there, @Shawna28.

You're welcome, and thanks to you for sharing more details. Given this situation, let me recommend reconnecting your watch to the Fitbit app:

  1. Forget your Luxe from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your tracker to refresh its performance.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Luxe, tap Replace Device and follow the on-screen instructions.


Once that is done, set up the notifications one more time making sure the notifications settings on your phone and Fitbit app are correct.

Best Answer

‎05-26-2023 15:02

In response to LizzyFitbit

‎05-26-2023 15:02

Thanks for the ideas but that also didn’t work. I’ve done that multiple times. My Fitbit alerts me when I make a call (which is new to me, it’s never done that before) so I know it’s connected. 

Best Answer

‎05-29-2023 18:54

In response to Shawna28

‎05-29-2023 18:54

Hi there, @Shawna28.

You're welcome and thanks to you for trying the steps suggested above. I understand you since your tracker seems to be recognized by the Bluetooth. However, because the issue persists, I've requested a case on your behalf so you can receive further assistance from our Support team. You'll receive an email with more information, keep an eye on your inbox.

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