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Luxe won’t stay synced

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‎03-10-2022 14:37

‎03-10-2022 14:37

My Luxe will not stay synced to my iPhone 13. Last time it was synced was 3/6. I’ve tried all the troubleshooting stuff: turn off/on Bluetooth, restart, blah blah. Chat is no help at all. This was purchased in August and will be my last FitBit. I have a couple medical conditions so I like to track my sleep and HR. Has anyone returned their product? How’s the warranty work? 

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‎03-10-2022 14:39

‎03-10-2022 14:39

Hi @PuggleMom  once you've past the return window, you work with customer support to resolve any issues. The warranty information is here - click. It's possible the trouble is with your iOS, so I'm moving your post to that area for more relevant responses. What did chat support say?

Stepping in the U.S.A. since September 2013. Android 14

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‎04-30-2022 18:15

‎04-30-2022 18:15

I am past the return window also. I HATE this Luxe!! I am thinking of trying Amazon’s tracker. Very disappointed in Fitbit at this time!! It upsets me that it won’t sync so I get no sleep score, or anything really. I loved all my previous Fitbits but this one is junk!

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