Many issues with the iOS Fitbit app

[GrumpyChick1]

Current issues with the Fitbit app::

1) An item that is input, will often double up… and not even at the time of input, but like hours later.  So then your total calorie count is displayed as being well over what it actually is.

2) Often when you input an item and then try to delete it, the calories do not get subtracted from your total count, and you have to log in online, delete it again from the online dashboard in order to get the correct calorie total for the day.

3) The “calories left” in the “Today” dashboard in the app and the “calories left” in the “Food” portion of the app do not match (the “Today” “calories left” are correct, the “food” ones are higher than they should be… always).

4) Clicking into the “Food” portion of the app to see your food logs for the day takes WAY longer than it used to (this would be acceptable, if… you know it actually all tied together and worked).

5) When you try to select a food from the list, it VERY frequently takes over five minutes for that food item to actually show up and give you the options for quantity etc.

I have reset the Fitbit.

I have unpaired and re-paired the Fitbit.

Does anyone know if they are at least working on these issues, or if there is something I can do to repair the app.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @GrumpyChick1.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone.
5. Open the Fitbit app and log back into your account. Sync your device. 

Regarding the issue with calories left, I would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

Hope this helps. 

[GrumpyChick1]

Thank you.

I have performed the tasks you suggested, so I suppose it is a matter of time to see if it worked.

if it helps in investigating the problem with calorie count pleas see attached images for how different the dashboard calorie count and the food logging portion’s calorie count are (not sure if I know how to attach correctly, so bear with me)

 

 

[LiliyaFitbit]

Thank you for your reply and a screenshot, @GrumpyChick1.

I appreciate your efforts and the additional details. Our team is working on resolving the existing issues and improvements. I appreciate your patience and understanding and look forward to getting you back on track. Be sure to keep your Fitbit app up-to-date as updates come with new features and bug fixes. 

See you around.