Map Errors

[claidheamdanns]

Above is what it shows in the Activities list for The Hamp Line, but when you click on it, below is the true map for The Hamp Line. 

Above is what it shows in the Activities list for BIg River Crossing (that’s actually the map for a walk around Hyde Lake at Shelby Farms Park), but when you click on it, below is the true map for BIg River Crossing. 

[PikaPeter]

I have  also noticed this. It seems that when I exercise two times the same day, the chronological order of the maps are reversed. This is  a bug that should be easy to  fix!

Today all my maps show up correctly. I restarted my device (One) yesterday, perhaps that did it.

Moderator edit: Merged posts

[MarcoGFitbit]

Hello @PikaPeter and @claidheamdanns, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for letting me know about this issue and for providing screenshots. Our team is currently aware of the problem and is working to resolve it as quickly as possible. 

I sincerely apologize for the inconveniences this situation has caused you. I appreciate your patience and look forward to getting you back on track. 

Please let me know if there's anything we may do to assist you in the meantime, happy stepping! 

[bmw54]

I've been noticing the same thing for weeks now but with no discernible logic.

After my run yesterday I synced and saw this in the list of exercises:

Map from marathon training run, recorded March 1, 2018

Yesterday's actual run had a valid map (the above lost GPS, as was the case throughout training):

Correct mapping for run on May 16

I hadn't thought to report this 'bug'; it's so insignificant as compared to all the other issues I've had with my Ionic. Then I saw others were getting the 'issue'.

When I encounter this error, it's always the exercise list that's incorrect and it always shows the same map; it's almost as if it's reminding me how bad my Ionic performed when marathon training; and how the Ionic totally crashed at mile 6 of the Boston Marathon.

[MarcoGFitbit]

Hello @bmw54, thanks for joining the conversation, I hope you're doing well. 

I appreciate you have reported this issue as well. At this moment I'll make sure to forward your findings to our team. Once I have more information to share with you about this issue, I'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.