Missing data on charts for day/week/month

[Rapprev1]

Charts or graphs do not show data for day/week/month etc. -just a blank space.

Moderator's action: Clarified subject

[RiekoC]

Hello @Rapprev1 

Which charts & graphs are not showing data? Is it all of them?

When users were experiencing an issue with being able to see historical data, the method that worked for many was uninstalling, then re-installing the Fitbit app:

• Log out of the Fitbit app
• Uninstall the app from your mobile device
• Re-install the app
• Log back into the Fitbit app

Please let us know if this helped restore your charts & graphs. 

[gdio53]

@Rapprev1 

What phone do you have?

A few things to try:

1. Check for updates to the Fitbit app on your phone.
2. Restart your phone.
3. Logout and log back into the Fitbit app on your phone.
4. Clear cache for the Fitbit app on your phone.
5. Clear data for the Fitbit app on your phone.
6. Uninstall and reinstall the Fitbit app on your phone.

Try each step to see if it helps before trying the next step.

Let us know if you were successful, or if you need additional help.

[Rapprev1]

Hi, I’m using the charge 6 with my iPad not a phone. Should I try what you
suggested with my iPad?/R

[LZeeW · Accepted solution]

@Rapprev1   Try deleting, then reinstalling the app.  Sometimes I will delete the app, restart my iPhone (iPad, in your case), then reinstall the app.  iPhones and iPads don't have a universal "clear cache" option.  Deleting/reinstalling gives the same result.

If this doesn't help you, can you share more specific details about the pages not loading correctly?  I also moved your post to the iOS app forum, a better fit for an app issue.

[Rapprev1]

If I delete the app and reinstall on my iPad will I lose all data?

[gdio53]

@Rapprev1 

No, all your data will still be there, just log back in and the Today screen will populate with all your statistics.

You should force a sync before deleting the app 

[Rapprev1]

Outstanding! Did as you suggested; deleted and reinstalled the app.
Working great.
Thank you.

[gdio53]

@Rapprev1 

Glad to hear you're back to normal!

Please let us know if you have any further questions or issues.