07-03-2025
09:28
- last edited on
07-03-2025
11:24
by
DavidFitbit
07-03-2025
09:28
- last edited on
07-03-2025
11:24
by
DavidFitbit
Charts or graphs do not show data for day/week/month etc. -just a blank space.
Moderator's action: Clarified subject
Answered! Go to the Best Answer.
07-04-2025 10:23 - edited 07-04-2025 10:23
07-04-2025 10:23 - edited 07-04-2025 10:23
@Rapprev1 Try deleting, then reinstalling the app. Sometimes I will delete the app, restart my iPhone (iPad, in your case), then reinstall the app. iPhones and iPads don't have a universal "clear cache" option. Deleting/reinstalling gives the same result.
If this doesn't help you, can you share more specific details about the pages not loading correctly? I also moved your post to the iOS app forum, a better fit for an app issue.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
07-03-2025 10:21
07-03-2025 10:21
Hello @Rapprev1
Which charts & graphs are not showing data? Is it all of them?
When users were experiencing an issue with being able to see historical data, the method that worked for many was uninstalling, then re-installing the Fitbit app:
Please let us know if this helped restore your charts & graphs.
Rieko | N California USA MBG PE
07-03-2025 10:26
07-03-2025 10:26
What phone do you have?
A few things to try:
Try each step to see if it helps before trying the next step.
Let us know if you were successful, or if you need additional help.
Gary D.| Feeding Hills, MA MBG PE
Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3
07-04-2025 08:03
07-04-2025 08:03
07-04-2025 10:23 - edited 07-04-2025 10:23
07-04-2025 10:23 - edited 07-04-2025 10:23
@Rapprev1 Try deleting, then reinstalling the app. Sometimes I will delete the app, restart my iPhone (iPad, in your case), then reinstall the app. iPhones and iPads don't have a universal "clear cache" option. Deleting/reinstalling gives the same result.
If this doesn't help you, can you share more specific details about the pages not loading correctly? I also moved your post to the iOS app forum, a better fit for an app issue.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
07-04-2025 12:38
07-04-2025 12:38
07-04-2025 12:43
07-04-2025 12:43
No, all your data will still be there, just log back in and the Today screen will populate with all your statistics.
You should force a sync before deleting the app
Gary D.| Feeding Hills, MA MBG PE
Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3
07-04-2025 16:12
07-04-2025 16:12
07-04-2025 16:16
07-04-2025 16:16
Glad to hear you're back to normal!
Please let us know if you have any further questions or issues.
Gary D.| Feeding Hills, MA MBG PE
Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3