Missing exercise history

[Newtoflex66]

Today I cannot view my exercise history. I logged a Zumba class this morning and now I cannot see that or any previous exercise, although it does say "exercise goal reached". What can I do to restore the history?

[EdsonFitbit · Accepted solution]

Thanks for being part of our Community @Newtoflex66. Your activities should be there. I would recommend logging out and logging back in to the Fitbit app. If this doesn't work, please check if your data is shown in the online Dashboard. Let me know how it goes.

I moved this thread to the iOS app board because it is more related to the topic. Hope to see you around more often. 

[Newtoflex66]

It worked! EdsonFitbit - you are a star! Many thanks for your help.

[Hammerthrowa]

I had the same problem. And tried logging off and on and it didn't work. Also it doesn't show up on online dashboard. But it says I completed 5 out of 5 days. But only 2 days show up. 

[jenh8099]

I've had the same issue with the Charge 3. Online dashboard and iPhone app are both missing any historical exercises. 

[MarcoGFitbit]

Hello @jenh8099, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreicate your participation in the Forums and for sharing your experience with us. Would it be possible for you to elaborate a bit more about this situation? Are you not able to see your exercises when you tap on the Exercise Tile? Have you experienced issues when syncing your device? Which device are you wearing? This information will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[jenh8099]

I am wearing a Charge 3. I had logged approximately 4 weeks of data starting 12/23/18. Last week when I logged my exercise everything previously entered was gone. This only seems to have affected the exercise data. Steps, sleep, water intake, and weight were all retained. There is just no exercise history before 01/16/2019. I have checked both the iPhone app and the dashboard from a computer using Chrome. I had done a device reboot a day or two prior, but that shouldn’t have impacted data already synced. 

[Ankitakar]

Hi EdsonFitbit,

I have versa 2 and I have noticed missing exercise log from my fitbit app.

For example : I have worked out for 7 days in a week and in the summary I can see 7 days workout but when I check the days, one day is missing. When I go back to that date n see my activity, I can see workout log. I don't know why these data are missing. I can send the screen shots for reference. As I am not finding option to attach screen shot with this reply, I am unable to do so.  

The 1st screen shot will show the exercise as 7 days done but if you notice there will be a missing date between 5th and 7th May.

The 2nd screen shot is of the workout done on 6th May. 

I have seen this is past other week data as well.

I tried logging out and logging in again. I tried syncing the app number of times but still the log is not showing even if the data is there.

Please can you provide a fix for this.

Best regards 

Ankita

[MrsBrown4]

I have had the same exact issue. Did you ever get this resolved and find a fix? 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for sharing your feedback about the Fitbit app and the steps tried on your own. I'm sorry you've gone through this experience. Our team constantly works to improve our devices, features and services, and the input we receive from our members is a big part of the process. I appreciate your feedback and it won't go unnoticed.

To prevent any confusion, I'm going to close this thread from further comments. However, if you have any other question, I'd encourage you to create a new topic in the Help Forums to receive help from the Community. You can always check our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.