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Missing heart rate data during exercise

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‎04-16-2020 10:53 - last edited on ‎05-24-2020 16:30 by

‎04-16-2020 10:53 - last edited on ‎05-24-2020 16:30 by

When I track an exercise it logs the route and speed but heart rate says not enough data.  But when I look at my heart rate data it’s all there?

 

 

Moderator edit: subject for clarity

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‎05-24-2020 16:27

‎05-24-2020 16:27

Welcome to the Fitbit Community, @PaulRobertS. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your heart rate is not logging when you track an exercise. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm that our team is aware of this issue, we're currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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