Missing mile splits

[Splits]

Hi Fitbit
I did a little run today without my surge but used the app to record my run. It's missing the splits.. Is this new and on purpose?? (I hope not). If not can someone suggest some help!! mile splits are key to a runners motivation and training, so I woukd love this to be fixed

Thanks

T

[DerrickS · Accepted solution]

@Splits If you use GPS to track your run, it should show your splits regardless of whether you use your phone's GPS or your Surge's. 

I'd recommend making sure that your iOS device is connected to the internet, force close the App and then reopen it.

You can force close the App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe up on the preview to force close.

Hope this helps!

[Splits]

Perfect thanks. The app did hang

[SunsetRunner]

If you start tracking your run through the onboard watch menu with the phone on tour person too splits do not show after syncing only a map. But it your start the tracking through the phone app itself splits and a map of the run are presented

[bonford]

I have a similar problem but your solution didn't work for me.  I ran a half marathon wearing my charge hr and carrying my phone.  I would like to know my mile splits.  At the beginning of the race I started tracking on my phone app and was receiving distance and average pace notifications throughout the race using bluetooth headphones.  

After the race the app shows 2 exercise items for the race:  One is labeled run, the other walk.  The run has no map. The walk has a map but no splits and continuously says "try again to sync" and "loading activity stats".  I've tried to sync, closed the app, turned off/on my phone, turned off/on bluetooth...nothing seems to work.

[Pittstown]

I ran 3.75 miles today with charge 3 and iPhone 7.

after it synced I see splits for miles 2, 3, and 3.  

It doesn’t show my last fraction of a mile.  It counts!  Why lose it? Or am I doing something wrong?

[MarcoGFitbit]

Hello @Pittstown, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I understand you're having trouble with mile splits and your Charge 3. Please follow these steps to add a picture to your next reply so we can check this further. In the meantime, please restart your Charge 3 and monitor it again to see if you experience this issue again. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Pittstown]

I include a screenshot to demonstrate the issue. In the top left, you can see I ran 3.78 miles, but I only see splits for the first 3 miles. I’d really like to know my pace for that final 0.78 mile.

-- John

[MarcoGFitbit]

Hello @Pittstown, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back to us, unfortunately the screenshot you added to your reply didn't come through. Would it be possible for you to reply back again with the screenshot? This will be very helpful. 

Thanks for your patience and understanding, we'll be waiting to hear from you.