Mobile Tracking steps not syncing

[Talita]

Hi there
Im new to fitbit and Im so excited about your app. I use the mobile tracking as I do not have a fitbit device. But I find that the steps do not sync accurately with my iPhone5S Heart app. I have updated to th latest version of the fitbit app.

Any advice?

[JuanJoFitbit]

@Talita Welcome to the Fitbit Community! It's great to have you here! It's weird that your steps tracked by your MobileTrack are not syncing with your iHeart app properly. I recommend logging out of the Fitbit app, turn your phone off and then turn it back on. Once this has been done, open the app, log in and test a walk and check out if the issue persists. If the syncing is still not accurate, I suggest you to contact our Customer Support team so they can investigate further.

Keep me posted on the outcome my friend and I'll be around! 

[Talita]

Hi there,

Thank you for your response, I did what you suggested but it is still not
accurately syncing.

I will contact the Customer Care as you suggested.

Talita

--
Talita Olivier
"I don't believe in miracles, I depend on them"

[JuanJoFitbit]

@Talita I'm sorry to hear that the workaround did not solve the problem. Let me know the how it goes after you contact support my friend.

Hope to see you in the Community more often! 

[Talita]

Thank you I will do so

t

--
Talita Olivier
"I don't believe in miracles, I depend on them"