MobileRun didn't track my active minutes or steps

[pakellykristine]

I forgot to wear my band while running but had my phone which was tracking my run the entire time. However, on my dashboard it isn't showing my active minutes or steps I acquired while running.  Under the exercise tab, it did log my entire run.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @pakellykristine! Did you use MobileRun? If you left your tracker at home, you can still generate maps of your activity and capture other GPS data using the Fitbit app on your mobile device. This feature is called MobileRun.

1. First, make sure you can track your run, walk, or hike when you're out of Wi-Fi range:
   1. Open Settings and tap Cellular.
   2. Make sure Cellular Data is turned on.
2. Next, ensure that your GPS can continue tracking when your phone is locked:
   1. Open Settings and tap General.
   2. Tap Background App Refresh, find the Fitbit app, and make sure it is turned on.
3. Lastly, make sure your phone can identify your location:
   1. Open Settings and tap Privacy.
   2. Tap Location Services and make sure it’s turned on.
   3. Find Fitbit in the app list and make sure it's set to While Using the App or Always. If you choose the Always setting, MobileRun will automatically restart when unexpectedly interrupted.

Working with the GPS sensors in your phone, MobileRun calculates distance, elevation, and pace for your walk, run, or hike. When the activity is done and you sync your tracker, you'll find all the data and a GPS map of your route in your exercise history.

If you wear your tracker while using MobileRun, the steps, active minutes, and calories burned that you see on your Fitbit dashboard come from the tracker. Otherwise your phone is used to calculate this data. During the workout you can view your elapsed distance, time, and average pace as well as use the music controls in the Fitbit app.

For instructions how to change or delete a MobileRun, see How do I edit or delete an exercise or activity?

PS:  I moved your post to the iOS App board as there are more chances to get app related replies here.

Hope this helps, let me know if there's anything else I can assist you with.