MobileTrack Not Syncing

[BethLar]

I used to be able to sync via MobileTrack but it no longer works.

I use an iPhone 6s, that I regularly update and I keep my apps updated.

When I try to sync, I go to Account>MobileTrack>Sync now. I get "syncing..." for <1min and then it goes back to "sync now", but tells me it's not synced yet and no matter how many times I do it that never changes. I have tried: force quitting (nothing), removing and adding MobileTrack to the account (nothing), restarting my phone after above (nothing). I don't know what to try next but I'm getting frustrated by this app's inability to sync with the data from my phone, esp since I have an Apple Watch that does track my information.

Any advice?

[Bunnii]

I'm having the same problem. Tried so many thing multiple times. Don't know what else to do because for one, it doesn't seem like anyone answers questions on here.  

[Vroni07]

Hi, I was having the same problem but if you go into help.  There's a option to restart your Fitbit and once I did that it seemed to solve the problem.  Hope it works for you!  Good luck!😊

[Bunnii]

I did try that already. I ended up calling customer service and she helped
me. It needed an update and my app wasn't prompting it at first. Glad we
both worked it out. 🙂

[Vroni07]

I'm so glad, it was so frustrating!

Sent from my iPhone