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MobileTrack and iPhone 5C, are they compatible?

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‎02-20-2017 04:43 - last edited on ‎02-23-2017 08:57 by Moderator Alum

‎02-20-2017 04:43 - last edited on ‎02-23-2017 08:57 by Moderator Alum

Hi All,

 

I am using iphone 5C and I have dowloaded fitbit app but I am not able to found MobileTrack while my dad using iphone 6 Plus and he have MobileTrack in his iphone.

My dad can track steps but I can only found how many calories I have burn.

Please help me out and let me know how I can install mobiletrack on my phone.

Appreciate your time.

 

Best,

Garvit B

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎02-20-2017 05:10

‎02-20-2017 05:10

The iphone 5C does not have the chip that can track steps taken. This is newer technology that became available with the iphone 6.

Karolien | The Netherlands

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‎02-23-2017 09:07

In response to Esya

‎02-23-2017 09:07

Hello @GarvitB, thanks for joining us, it's great to have you on board! Smiley Happy, it's nice to see you around too @Esya. 

 

@GarvitB, as @Esya mentioned, the iPhone 5C is not compatible with MobileTrack as it does not have the sensors needed by MobileTrack to work. Please check our compatibility site to know which iPhone models are compatible with this feature. Also, keep in mind that even if the iPhone 5C is not compatible with MobileTrack, it is compatible with every Fitbit tracker. 

 

I hope this can be helpful, in case you need anything else, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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