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MobileTrack won't sync

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‎03-23-2016 04:50

‎03-23-2016 04:50

My mobile track hasn't been updated since December according to my setting areas, but it was tracking this morning before I synced my ChargeHR. I used a flex and mobile track together in Nov-Dec. Every time I try to sync I just get
The spinning wheel. I've force quit the app, restarted. I want it to work as I ran out of batteries for my charge yesterday so now it looks like I did no steps yesterday or this morning 😞 Any ideas?
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6 REPLIES 6

‎03-23-2016 13:56

‎03-23-2016 13:56

Hi @TarynO and welcome to the Community!

If you click the account button in the bottom right hand corner and click on the MobileTrack tile near the top of the page, there should be a sync now button that force syncs MobileTrack data to your Fitbit account.

This should help, but keep me posted!

Derrick | Retired Moderator, Fitbit
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‎03-23-2016 19:47

In response to DerrickS

‎03-23-2016 19:47

I've been pressing that button but it's not syncing. Hence trying the restart and force quit.
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‎03-29-2016 08:42

‎03-29-2016 08:42

MobileTrack isn't working for me either. It just stopped syncing today at 8am and won't pull in any more steps. I even reinstalled the app.

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‎07-08-2017 17:18

‎07-08-2017 17:18

I stumbled upon this solution by accident. If you go to the website after removing mobiletrack, go to account settings on the profile page, revoke access to the fitbit web app and the fitbit for iOS app, sign back in on the device that mobiletrack is being used on, then re-add the mobiletrack, you will find that it will work again. I think that the communication between fitbit and the update is getting lost. Good tracking to you!

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‎07-11-2017 08:30

In response to Russ-T71111

‎07-11-2017 08:30

Hello @Russ-T71111, thanks for joining the conversation, I hope you're having a great day. Smiley Happy

 

Thanks for taking the time to provide and post the troubleshooting steps you followed in order to resolve this situation. I'm sure they will be very beneficial for many members of the Community facing the same situation. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-11-2017 12:16 - edited ‎09-11-2017 12:18

In response to Russ-T71111

‎09-11-2017 12:16 - edited ‎09-11-2017 12:18

Thanks, Russ-T71111...your suggestion worked perfectly for me!

Best Answer