MobileTrack won't sync

[TarynO]

My mobile track hasn't been updated since December according to my setting areas, but it was tracking this morning before I synced my ChargeHR. I used a flex and mobile track together in Nov-Dec. Every time I try to sync I just get
The spinning wheel. I've force quit the app, restarted. I want it to work as I ran out of batteries for my charge yesterday so now it looks like I did no steps yesterday or this morning 😞 Any ideas?

[DerrickS]

Hi @TarynO and welcome to the Community!

If you click the account button in the bottom right hand corner and click on the MobileTrack tile near the top of the page, there should be a sync now button that force syncs MobileTrack data to your Fitbit account.

This should help, but keep me posted!

[TarynO]

I've been pressing that button but it's not syncing. Hence trying the restart and force quit.

[nizadobo]

MobileTrack isn't working for me either. It just stopped syncing today at 8am and won't pull in any more steps. I even reinstalled the app.

[Russ-T71111]

I stumbled upon this solution by accident. If you go to the website after removing mobiletrack, go to account settings on the profile page, revoke access to the fitbit web app and the fitbit for iOS app, sign back in on the device that mobiletrack is being used on, then re-add the mobiletrack, you will find that it will work again. I think that the communication between fitbit and the update is getting lost. Good tracking to you!

[MarcoGFitbit]

Hello @Russ-T71111, thanks for joining the conversation, I hope you're having a great day. 

Thanks for taking the time to provide and post the troubleshooting steps you followed in order to resolve this situation. I'm sure they will be very beneficial for many members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Liese_Marie]

Thanks, Russ-T71111...your suggestion worked perfectly for me!