Move your account to Google email

[steve4776]

Good morning, 

I keep getting messages that I need to move my Fitbit Account to a Google Account.  The thing is, I already have a Gmail Fitbit account!  Can you please fix this bug?  To get rid of the message I play along to go ahead and move to a Gmail account, then I get a message saying that there is already Gmail on that account! (well d-uh)  I am not sure how to break this loop. 

Thank you, 

Steve

Moderator Edit: Clarified subject

[LZeeW]

@steve4776   I looked at your profile and see that you’re a long time user.  If you used your Gmail address when you set up your account, then it’s possible that you still have a Fitbit account.  Here’s how to check.  If you see your Google profile picture or avatar in the upper right of your Fitbit app, then you already migrated and got that email in error.  You’re not alone.  If you see a gear icon in the upper right and see this if you tap on it, then you still have a Fitbit account.

If you tap on the Move Account option and still get the error, please contact Support  for more help.