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Unable to migrate to Google

‎04-26-2026 11:15

‎04-26-2026 11:15

Like many others I am unable to make the migration to Google. Following directions on IPhone, I receive the error message that my email is used with a different Fitbit device. My current device Versa 3 account is tied to an Outlook (hotmail) email.  I am not inclined to establish yet another GMail address just to accomplish this migration.  This issue does not appear to be a one off.  

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1 REPLY 1

‎04-29-2026 23:07

‎04-29-2026 23:07

I have this same issue and just chatted with Fitbit and Google Support for 2.5 hours.  I got no where.  They were still asking for my email address 2 hours in.  Best advice they said was delete and reinstall app.  Already did that!  I have 25 million steps I will lose and a new inspire 3 that will be a paperweight if I can’t complete the migration.  What a crap experience.  

all I ask is to make it possible to select inspire 3 from my Google account rather than Ace Kids!  Fitbit is the Sonos of wearables.

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