Multi-tracker sync removes some minutes

[qwertymom]

Hi, I was wondering if it happens to anyone else. I have been switching between 2 trackers only for a couple of days now. I have the Charge HR that I use for working out and the Alta for everything else. I sync both devices before I switch them but I noticed that some of my steps are removed when I sync a switch. Just earlier, I finished with 14099 steps on the Charge HR, per the device. When I sync'ed to switch to the Alta, the app only showed 13973 steps, also sync'ed to both devices. Yesterday was the same, with a discrepancy of about 150 steps. I know it's not huge, and I'm probably just being nitpicky, but I thought to bring it up just in case it is a bug.

[MarreFitbit]

It's nice to see you around @qwertymom, hope you're doing great! When a second tracker is added to an account, it's possible that the step total you see on the mobile dashboard has not updated immediately with your new tracker's data. To fix this, we suggest manually syncing your new tracker.

To sync your tracker using the FItbit app for iOS:
1. Open the app if it isn't already and tap on the Account tab at the bottom of the screen to open the Account page.
2. Find your new tracker at the top of the screen and tap on it to open the Account Settings page.
3. Scroll to the bottom and click Sync Now.

Remember that the live data you see in your app, which refers to the increasing step count you watch as you walk, gets its data from the tracker closest to your mobile device. So, when switching trackers, make sure the tracker you're not wearing is at least 10 feet away from your mobile device to prevent confusion for the device and possible "switching" of live data.

Have a nice weekend!

[StephS1240]

Hi Maria- I don’t have multiple trackers but I have the Alta HR and when I synced it earlier it was at about 13,500. When I went to sync it again it lowered to about 11,300 and now it’s down to 10,200. Do you know why it’s taking steps away?