Multiple Bluetooth connections to iPhone. causing issues

[jgwyther]

In order to have music control on my surge I must pair in "classic" mode.  When I turn on notifications a 2nd paring occurs not in "classic" mode. With both on I can control music and receive notifications but syncing is affected. With both on my steps sync but my sleep and heart rate do not. Turn off either one and sync works normally. How can I have my cake and eat it too?

[jgwyther]

More information discovered. I am able to sync with both connections. I "forgot" both connections then readded them now sync works. My only disappointment is that the app must be open for notifications. My charge HR vibrated for phone calls without the app being opened. This saved me many nights "on call" when I left my phone on silent. 

[MariamV]

@jgwyther thanks for stopping by! Please note that your app isn't required to be open for you to receive Call Notifications; the only must is that your Bluetooth is On and your tracker paired. If you do not wish to get notifications while sleeping, then I suggest turning your Bluetooth off.  

Also, please note that if your iOS device is managing multiple Bluetooth connections simultaneously, then your Fitbit tracker might stop syncing or stop receiving call, text, and calendar notifications. Another thing to consider is that you can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers. These interruptions are caused by known iOS and Bluetooth limitations. For more information I recommend contacting Apple Support.

Now, for the music control using your Surge note the following information:

• Fitbit trackers use the AVRCP Bluetooth profile. If your music streaming app doesn't support AVRCP, music control won't work with your Fitbit Surge.
• If a compatible music streaming app doesn't broadcast track information, song titles won’t appear on your tracker's screen. However if the music app supports AVRCP, you'll still be able to pause and skip songs even when you can’t see the title.

It would be wise to start fresh with setting up your music control. To set up music control:

1. On your Surge:
   1. Display the Menu, then swipe to Settings.
   2. Scroll to Bluetooth Classic.
   3. If the setting is Off or On, press the Select button until the setting is Pair.
2. On your mobile device:
   1. Go to Settings > Bluetooth.
   2. Make sure your device is discoverable and is scanning for devices.
   3. When “Surge (Classic)” appears as an available device, select it.
   4. Wait for a message showing a six-digit number.
3. Perform the following two steps in close succession:
   1. When the same six-digit number appears on your Surge, press the Action button (lower right) to confirm the pairing.
   2. On your mobile device, select Pair.

How to use music control to pause or skip songs:

1. Open a music app on your mobile device and begin playback.
2. Double-press the Home button on your Surge to display the music control screen, where you can see information about the track currently playing. You can pause playback or skip to the next track. Note that not all music apps broadcast track information, which means the song title won't appear on your Surge. You can still pause or skip to the next track.
3. Press the Home button to return to the previous display.

Note that if you remove Surge from the list of Bluetooth devices on your mobile device, you can't use music control until you set it up again. Good luck and let me know how it goes!