My Data Was Deleted From My Phone

[lostdata4]

My data was deleted from my phone. How do I retrieve old data? Can manually input my data from my weekly email reports in the fitbt app?

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @lostdata4. I'm sorry to hear that your data was deleted from your phone. 

Please make sure that you used the same email address in order to log in to your Fitbit account. 

Would you like to add the data from the beginning of the use of your Fitbit?

[lostdata4]

Yes, I used the same email address and I would like all the data.

Thanks

Ed

[AndreaFitbit]

Thanks for getting back to us and for the clarification @lostdata4. 

Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[lostdata4]

Any updates from the Team on my recovering my data? Since I received the weekly fitness status updates, it seems to me the data is available somewhere. Can my data restore? Can I manually enter the data in my Fitbit app?

[AndreaFitbit]

Thanks for getting back to us @lostdata4.

Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards.