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My Fitbit One is not syncing

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‎10-04-2020 23:38 - last edited on ‎10-05-2020 13:56 by

‎10-04-2020 23:38 - last edited on ‎10-05-2020 13:56 by

The Fitbit is right next to the phone & yet the app cannot find the device to sync.

Sync is greyed.

I have rebooted my One, reinstalled Fitbit app, nothing works.

Should I throw away my One & move on to different tracker?

 

 

Moderator edit: subject for clarity 

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‎10-05-2020 13:55

‎10-05-2020 13:55

Welcome to the Fitbit Community, @Juhi.

 

I am sorry to hear your Fitbit One is not syncing. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. Before considering other options, I recommend following our complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? 

 

Let me know how it goes, I'll be around. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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