My Fitbit app won’t load on iPhone

[pragatishl]

I have tried all possible ways to login on my iPhone 14Pro, but nothing worked. The attempts to login to the app end at the app triying to load but never finishes loading.  I would like to transfer my Fitbit account to Google account, but I can't log in. 

Tried app reinstall, with and without the bluetooth turn off, phone off, bluetooth turn on and reinitiating the app and logging in. Does not work.  App is up to date. I am so frustrated at this point that I am ready to ditch Fitbit and buy an Apple Watch

Moderator Edit: Clarified subject

[Davemassi]

 

My app won’t load

After entering my username and password, the Fitbit app will stay on this screen instead of completely logging in. I have an iPhone. I already tried to restart my phone. Delete and re-download the app and offloaded the app. It has been like this for months. Can anyone help?

[LizzyFitbit]

Hi there, @pragatishl. @Davemassi Welcome on board.

Thanks to both of you for the details and troubleshooting the Fitbit app prior to posting. @Davemassi thank you also for the screenshot. I understand how frustrating this might be for you, and appreciate your feedback. I wanted to share with you that our team is rolling out a new version for the Fitbit app and to make sure everything is set correctly, please try the following:

1. Go to the App Store and check if there is a pending update for the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and select either Sing in with Google or Sign in with Fitbit.
4. Then, follow up the on-screen instructions to enter your credentials.