help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Luxe is not tracking sleep since August 25

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2023 00:08

‎08-27-2023 00:08

Is this happening to anyone else? Might this be linked to the launch of a “new app” I am reading about here? Help please!

Best Answer
0 Votes
3 REPLIES 3

‎09-06-2023 13:59

‎09-06-2023 13:59

Good to see you participating in the community @anamcara77.

Thanks for providing the details regarding this inconvenience. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and I'd invite you to keep in contact with them regarding this concern. 

Best Answer
0 Votes

‎09-06-2023 15:16

In response to ManuFitbit

‎09-06-2023 15:16

Dear team, I have resolved my issue, thank you!
Best Answer
0 Votes

‎09-07-2023 08:25

In response to anamcara77

‎09-07-2023 08:25

@anamcara77, glad to know that!

Thanks for taking the time to share your feedback.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Best Answer
0 Votes