04-01-2017
03:38
- last edited on
04-03-2017
09:11
by
MarcoGFitbit
04-01-2017
03:38
- last edited on
04-03-2017
09:11
by
MarcoGFitbit
My step counter has carried on from yesterday.. help
Moderator Edit: Clarified Subject.
Best Answer04-03-2017 09:15
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-03-2017 09:15
Hello @Tracyd73, thanks for joining us, it's great to have you on board! ![]()
This seems like a very odd situation, which tracker are you currently using? Have you experienced this situation before?
In this particular case I would like to suggest restarting your tracker a couple of times and monitor your Fitbit tracker for the next 2 days, if your steps are still carrying from a previous day, please let me know.
I hope this can be helpful, give it a try and keep me posted in case you need anything else! ![]()
Best Answer04-04-2017 02:01
04-04-2017 02:01
Best Answer04-04-2017 07:19
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-04-2017 07:19
Hello @Tracyd73, I hope you're having a great day, thanks for taking the time to reply! ![]()
I'm glad to know your steps were not carried over again. In case you need further assistance with this or another situation, please feel free to reply.
If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Happy stepping!
Best Answer