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My Zip does not sync

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‎10-11-2016 09:31 - last edited on ‎10-12-2016 06:01 by Moderator Alum

‎10-11-2016 09:31 - last edited on ‎10-12-2016 06:01 by Moderator Alum

The Fitbit app on my phone keeps telling me to tap my zip to wake it up. When I do, it still doesn't sync. I have a full. battery.

 

 

Moderator Edit: Updated Subject For Clarity.

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3 REPLIES 3

‎10-11-2016 09:45

‎10-11-2016 09:45

Welcome to the forums @Sudy1

 

Try a restart of your Zip. Remove the battery for about a minute and then put it back in. See if that makes any difference.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-11-2016 10:22

In response to Odyssey13

‎10-11-2016 10:22

I tried that; unfortunately, it did not work.  Any other suggestions?  Thanks
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‎10-11-2016 23:16

In response to Sudy1

‎10-11-2016 23:16

@Sudy1 did you read the article on trouble syncing? click to go there

 

Stepping in the U.S.A. since September 2013. Android 14

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