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My challenges disappeared

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‎01-20-2020 07:11

‎01-20-2020 07:11

Has anyone had this issue and what am I supposed to do I have the iPhone 11

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‎01-21-2020 09:42

‎01-21-2020 09:42

Hi @Tiffymichelle30. It's great to see a new face around!

 

Thanks for letting me know that the challenges aren't appearing on the app. This is odd and just to confirm, do you mean that the challenges you were participating in disappeared? Or is the list under Discover > Challenge & Adventures the one not showing up?

 

In the meantime, please give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log in to your account.
  5. Check the challenges.

 

I'll be around, keep me posted.

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