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My charge 2 is not keeping time correctly

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‎06-05-2017 18:29 - last edited on ‎06-08-2017 12:47 by Fitbit Moderator

‎06-05-2017 18:29 - last edited on ‎06-08-2017 12:47 by Fitbit Moderator

Hello, my charge 2 is not keeping time correctly. I can synch it and it is fine and then a few hours later it is 10 to 30 minutes slow. How can I fix this?

Thanks

 

Moderator edit: subject updated for clarity

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‎06-06-2017 10:00

‎06-06-2017 10:00

Hi, @Gray0116! Cat Very Happy Welcome, welcome! It's unfortunate to hear that you Charge 2 is not working as it should. Have you tried to change the time zone to any other one different than yours, save the changes, sync your tracker and then change it back to the correct one, save and sync again?

 

This usually does the trick, also if you are using the App confirm that the time is correct on it, since this information syncs directly to your Fitbit account as well. 

 

Let me know how it goes! Man Wink 

Solange | Community Moderator, Fitbit
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