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My charge 3 has stopped syncing to my iphone

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‎04-27-2020 04:04

‎04-27-2020 04:04

My charge 3 has worked perfectly fine for 4 months and now it won’t sync with my iphone. I have to put my Fitbit on charge for it to be able to sync. It also has a delay with the time and all the exercises on my Fitbit have changed to Pilates but on my app says different. I’ve updated my iphone and still no change. What can I do to fix it?

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‎06-07-2020 19:25

‎06-07-2020 19:25

Welcome to the Fitbit Community, @rosaporritt.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with syncing your Charge 3 to your iPhone. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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