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My exercise minutes got synced but the exercise tile didn't.

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My Fitbit has tracked my exercise and the app has registerd the minutes but my days exercise has not changed?

 

Moderator Edit: Clarified Subject.

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Hello @Scary1, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention, if your active minutes have synced to your Dashboard but when tapping the Exercise tile, the activities are not showing or if the tile does not show the increase on days, please try the following:

 

  1. Force-quit the app by double tapping the home button on your phone and swiping up the app. Then open it again and check. If this doesn't seem to work:
  2. Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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I am having trouble getting the app to keep my water logs as well as the exercise logs. 

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Hello @Shorty839, I hope you're doing well, thanks for joining the conversation. Smiley Happy

 

I appreciate you have brought this to my attention. First, I would like you to know that our team is currently aware of the issue affecting water logs and they're working towards finding a proper resolution for this issue, once I have more to share with you about it, I'll make sure to update this thread. 

 

Now, when it comes to your exercises, since when have you experienced this issue? Have you checked the Activities section in the online Dashboard to check if your exercises are showing here? Is this happening with all of them or are there specific exercises that are not showing? I will appreciate if you can reply to me with this information and more details about the issue so I can check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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