My husbands Fitbit app on his iPhone keeps crashing.

[Sulli15]

My husbands fit it app keeps crashing on his iPhone 5 c as soo as he taps the app it starts to open up and then crashes. All the other apps work on the phone, and the Fitbit app opens ok on his iPad. How Dow e resolve this?

[CorryLester]

Hi,

I also have an iPhone 5c and was experiencing the same problem. I am wondering if its a design flaw with the 5c and not the actual app because it has happened with other apps before as well. My solution, although not a great one, is to delete the app and then redownload it. Make sure you remember your username and password becasue you will likely have to sign in again but this worked for me.

Good luck and I hope this helped 🙂

[Sulli15 · Accepted solution]

Thanks. I have just managed to sort it and to be fair it is the first time this has happened since we got our fitbit in August last year, and mine has been fine so far. I had already tried deleting and re installing and that hadn't worked but I deleted the app again and switched the phone off, left for a couple of minutes, switched phone back on a rebooted and downloaded app again and hey presto it works again. Hopefully problem solved

Sent from my iPad

[TrevUK]

I'm having the same issue at the moment.

App opens for a split second and closes again. I've tried all the troubleshooting problems, restarted tracker itself and still noting.

I'd rather not delete the app as i think i would lose all the data? Is there any way of backing it up to a laptop or something?

Anyhelp would be grateful.

Regards

Trev

[Sulli15]

Hi
We ended up deleting the app from his phone and then installing it again. I switched the phone off after I had deleted it and then switched back on and re installed the app. All his data was still there and app has worked fine since.
Hope this helps

Gill

Sent from my iPad