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My iPhone app looks different

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‎03-31-2021 19:34 - last edited on ‎04-01-2021 12:55 by

‎03-31-2021 19:34 - last edited on ‎04-01-2021 12:55 by

How can we contact a real person at FitBit?  FAQ doesn't have any solutions.  The website App doesn't work for me because my iPhone App doesn't have the same features.  My phone App says it's up to date.

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎03-31-2021 19:46

‎03-31-2021 19:46

Someone here could probably help if you would include iPhone screen cap and link to what you are looking at on website so we could see what exactly you are talking about.  We can't address any differences if we don't know what you are seeing.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎04-01-2021 12:53

In response to JohnnyRow

‎04-01-2021 12:53

Welcome to the Fitbit Community, @BigSmiler. It's nice to see you around and thank you for your help, @JohnnyRow.

 

@BigSmiler I understand how you are feeling about this situation. I appreciate your efforts and recommend checking this help article where you can find the information about the Fitbit app: How do I use the Fitbit app? If you're trying to set up your Fitbit device, please find the instructions here. You can contact our Support team via chat or phone. Click here to get connected. 


Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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