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My step streak reset

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‎08-05-2021 16:58

‎08-05-2021 16:58

Hi. I had a 50 something day step streak and it was showing that yesterday. When I opened the app today, it now says I have a 7 day step streak. Has anyone else experienced this? When I opened the app, I had been signed out and had to log back in, which is odd because that hasn’t happened before. Any idea how to get my step streak back? 
thanks

 

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1 REPLY 1

‎08-06-2021 13:37

‎08-06-2021 13:37

Welcome to the Fitbit Community, @Amy54321.

 

Thanks for the details shared in your post. I understand your concern and while it's not possible to retrieve the step streak, our team is aware of this issue and they are working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer