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My steps disappeared from my Fitbit app

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‎12-27-2021 09:44 - last edited on ‎12-28-2021 04:42 by Fitbit Moderator

‎12-27-2021 09:44 - last edited on ‎12-28-2021 04:42 by Fitbit Moderator

Why have my steps record disappeared from my dashboard?

 

Moderator Edit: Clarified subject

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‎12-28-2021 04:46 - edited ‎11-13-2023 04:33

‎12-28-2021 04:46 - edited ‎11-13-2023 04:33

Hi there, @Dennisbrax. Welcome to the Community Forums. 

While reading your post I was wondering if this was the first time your steps disappeared from the Fitbit app? Did it happen after syncing? Did you manually log an activity? Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your Fitbit device at that point in time. For example, if I am wearing my Fitbit and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. 

I've moved your post to the iOS App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-28-2021 04:46 - edited ‎11-13-2023 04:33

‎12-28-2021 04:46 - edited ‎11-13-2023 04:33

Hi there, @Dennisbrax. Welcome to the Community Forums. 

While reading your post I was wondering if this was the first time your steps disappeared from the Fitbit app? Did it happen after syncing? Did you manually log an activity? Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your Fitbit device at that point in time. For example, if I am wearing my Fitbit and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. 

I've moved your post to the iOS App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-06-2022 06:29

In response to MarreFitbit

‎04-06-2022 06:29

My band showed I had 12000 last night and my Fitbit app also showed 12000. However, in the morning, my app showed I only had 11800 which is very upsetting as I had kept a nice streak for more than 3 weeks. It is also dispirited to know that Fitbit isn’t that reliable. It happens two times already.

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